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Customer Experience

Sensory Room

We fully recognise that people with disabilities negotiate everyday aspects of life differently than those who do not. Our airport was the first in Europe to open a sensory room for passengers with autism or special needs. It offers a relaxing environment for adults and children ahead of their flight away from the activity of a busy airport. 

Passengers with Reduced Mobility

Recognising the needs of passengers with reduced mobility who travel through our airport, we established quality standards in order to regulate assistance and procedures. By working closely with airlines and their agents as well as organisations representing those with reduced mobility, we have best-in-class standards in place to help ensure ease-of-travel for those who need it most. Right across our family of businesses, we are dedicated to ensuring genuine diversity is at the heart of everyday commercial and community life.

Shannon Airport Wins Age Friendly Transport Award

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If you have any queries about any aspect of our sustainability programmes, you can email


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Tel: +353 (0)61 712 228

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